China Smart Fans | FAQ | fanaurora.com

Bestquality, reasonable price, and attentive service are our business philosophy. TOMUU is your right choice.

We are a factory and we can export direct.Welcome to visit our factory at anytime.

Yes, we can produce by your samples or technical drawings.We also can design the new of you which you want.

It usually takes 10 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Always a pre-production sample before mass production.Always final Inspection before shipment.

Yes.Please inform us formally before our production and confirm the design firstly.

All kinds of certificates can be supply based on large purchase quantity.Usually,we have ETL,UL,SGS certificates.

Yes,please contact us,our sales will sent you more detail and price list.

High quality products and professional technologies team,all of the products must passed strict QC before shipping!Fastest response rate,save your time and easyyour business!

We have CE Rohs reach for EU market, ETL for North American market and KC certificate.

We are using 100% copper for AC and DC motor.

The Led light which we are using all have CE, CB or ETL certificate,3 color with memory. CCT 3500/4500/5500

we are using 5 ply strong export carton, inside have 2 ply polyform. our packing can pass drop test.

NO MOQ requirement,The MOQ can reach 1 piece so that you can purchase as sample.

The delivery time for RTS models only take 10 days. OEM order take 30~35 days. Reorder models 20~25 days.

Free after-sale service. We provide 10 years warranty for motor, LED and remote control have 2 years, if you have any quality problem, just send us the picture and video, we can send you spare parts free.

If want better price but accept Longer time,PLS inform us,we will check for you.

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Sample needs 7-10 days, mass production time needs 4-6 weeks for order quantity more than 

Low MOQ, 1pc for sample checking is available

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Yes, we offer 2-5 years warranty to our products.

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Not Found Your Questions? Just Ask Us

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